Return and Refund

Thanks for shopping at Moitrendi. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Customer have right to return or change an item within 2 weeks of purchase.  To be eligible for a return, your item must be unused and in the same condition that you received it, label and tag must be attached. Your item must be in the original packaging. 

Please provide us with following details to receive return refund or change:

  • Your name
  • Contact details
  • Email
  • Phone number 
  • Copy of order number (received via e-mail during purchase).

It takes 1-3 days to process return or refund. If you have any questions regarding return or refund don’t hesitate to contact us at hello@moitrendi.fi for further information.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Customers are not charged shipping cost for one time exchange. 

Contact Us

If you have any questions on how to return your item to us, contact us.